The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base – through up-sells, cross-sells, and expanded use – is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue – and company valuation – by expanding revenue within their existing customer base also know the key to making this work is to focus on – and operationalize – Customer Success.
This deck is from a joint presentation called – Is Customer Success the New Sales? – that featured Nick Mehta, CEO of Gainsight and Tawheed Kedar, CEO of ToutApp.